General
Where is SilverTQ located?
Our headquarters is based in Corrales, New Mexico. However, we do not have a physical storefront. Customers can browse our curated selection online.
Do you offer wholesale?
Yes, we offer wholesale opportunities for businesses interested in stocking our handmade Native American jewelry. An initial purchase of at least $2,500 covering a minimum of ten items is required. No minimum dollar amounts or quantities are required for subsequent orders. Interested retailers can apply here.
Do you offer bulk discounts?
While we don't offer bulk discounts, we periodically run promotional sales with free shipping.
Do your pieces come with a warranty?
We do not offer a warranty on our jewelry. However, we stand behind the quality of our products, which are made to last for a lifetime.
Authenticity & Artistry
Are all the pieces on your website made by Native American artists?
Yes, all of our jewelry is made by either Navajo, Zuni, Hopi, or Santo Domingo artists with close ties to tribal traditions and jewelry-making techniques.
How do you source your jewelry?
We maintain close ties to the Indigenous jewelry-making community within the Southwest and handpick each piece to ensure its quality and authenticity.
What is the difference between Zuni, Hopi, and Navajo jewelry?
-
Zuni Jewelry: Zuni jewelry is sought after for its intricate inlay work, which is made by fitting various gemstones into a sterling silver setting to form a geometric pattern or an image.
-
Hopi Jewelry: Hopi jewelry is known for its beautiful sterling silver overlays, which are created by layering a hand-cut sheet of silver over an oxidized silver background to form a striking contrast.
-
Navajo Jewelry: Navajo jewelry is characterized by its use of turquoise and sterling silver, as well as its intricate hand-stamped patterns.
How can I make sure that I'm purchasing ethically made Native American jewelry?
The best way to ensure an ethical purchase is to buy from a reputable source that provides verifiable information on its jewelry makers. Native American jewelry vendors that do not share the names of the artists behind their pieces should be avoided.
How can I tell if my turquoise jewelry is genuine?
If your turquoise is genuine, it will likely contain color variation and a matrix, which is a web-like pattern that is usually dark in color. Fake turquoise may have a buildup of dye in its cracks and tends to scratch easily. Fake turquoise made from plastic will melt when probed with a hot needle.
Materials & Maintenance
What is Native American jewelry made from?
Native American jewelry is made from a variety of materials, including sterling silver, turquoise, coral, spiny oyster, and other semi-precious stones. Each of our Native American pieces features intricate silverwork and is made by a skilled artisan.
How can I care for my Native American jewelry?
To keep your jewelry in good condition, we recommend cleaning it gently with a soft cloth. Avoid exposing your jewelry to harsh chemicals, lotions, soaps, and perfumes that could damage its finish. You should also remove your jewelry before swimming or engaging in physical activity. We recommend storing it in a cool, dry place when you are done wearing it.
Is SilverTQ’s jewelry designed for daily wear?
Yes, our jewelry pieces are made from high-quality, durable materials suited to everyday wear. However, their longevity is dependent on the effort you invest in maintaining their original condition. With the right care, your jewelry will remain beautiful for years to come.
Is your jewelry waterproof?
No, our jewelry is not waterproof. Exposure to water can cause our sterling silver pieces to tarnish and damage stone settings. It's best to remove your jewelry before engaging in water-related activities.
Returns, Refunds, & Cancellations
What is your return policy?
We have a flexible return policy that allows for a full refund for up to 14 days after the item is received. Items returned within 15 to 30 days of being received are eligible for a full credit put toward a purchase of equal or greater value. Returns are not accepted after 30 days from the date the item is received. Items must be returned in their original condition.
Can I request an exchange?
Yes, we do offer exchanges for up to 30 days after an item has been received. However, the item must be in its original condition to be eligible for an exchange.
How long does it take for returns to be processed?
When returns arrive at our headquarters, they can take a few business days to process. Shipping delays and holidays can influence how long it takes to issue a refund.
Do you charge restocking fees for returns?
No, we do not charge restocking fees for returns. However, customers are responsible for the cost of shipping returned items.
How long do I have after I place my order to cancel it?
You can cancel your order as long as it hasn’t been processed. If you need to cancel or change your order, please contact us.
Shipping & Payment
Do you ship internationally?
Yes, we offer international shipping through USPS Priority Mail International (Canada) and USPS Priority Mail Express for all other international locations. Our international parcels for Canada and all other locations are typically delivered within 6 to 10 business days from the date of shipment.
How long will it take for my order to arrive if I live in the U.S.?
Our U.S. customers can enjoy free shipping through USPS Ground Advantage or UPS Ground. USPS Ground Advantage typically delivers within 2 to 5 business days, while UPS Ground delivers within 1 to 5 business days. Alternatively, we offer faster shipping options, such as USPS Priority Mail, USPS Priority Mail Express, and UPS Next Day Air, at an additional charge. The USPS Priority Mail Express and UPS Next Day Air mailing options typically guarantee next-day delivery to most locations in the U.S.
Do you insure your shipments?
Yes, all domestic and international shipments are insured and trackable.
Do you offer financing options?
Yes, we offer Shop Pay installments to make our products more accessible. Feel free to contact us for more information about our financing options.
Sizing
What can I do if the jewelry I ordered doesn't fit?
If your jewelry doesn't fit, you can return it or have it resized by a professional jeweler. To learn more about our return policy, visit our Returns page.
How can I find my bracelet or ring size?
To find your ideal bracelet or ring size, please visit our Sizing page. You may want to size up or down depending on how loose or snug you want your jewelry to fit.
